Terms of Service

1. Agreement

By downloading, installing, or using the ProofPOS application ("the app") or visiting www.proofpos.com.au ("the website"), you agree to be bound by these Terms of Service. If you do not agree, do not use the app or website.

ProofPOS is operated by an Australian sole trader or business entity. For the current registered business details contact wayne@proofpos.com.au.

2. Licence to use the app

On payment of the applicable one-off licence fee, we grant you a perpetual, non-exclusive, non-transferable licence to install and use ProofPOS on the number of terminals covered by your purchased edition, at your business venue. You may not sublicence, resell, reverse-engineer, or redistribute the app. The licence is tied to the venue it was purchased for and does not transfer automatically on sale of the business — contact us to arrange a transfer.

3. Licence fee, support, and future versions

3.1 One-off licence fee

ProofPOS is sold under a one-off licence fee, not a subscription. There is no recurring charge to continue using the version of the app you purchased. Current editions and pricing are published at www.proofpos.com.au/pricing.html.

3.2 Included support period

Each licence includes 90 days of support from the date your venue goes live, covering setup issues, bug fixes, and reasonable how-to guidance. Support requests after this period are billed at our published hourly and call-out rates (see the pricing page). The app continues to function in full after the included support period ends — no features are disabled.

3.3 Future versions and upgrades

Your licence entitles you to maintenance updates and bug fixes for the version you purchased. Major new versions that introduce substantial new functionality may be offered as a separate, optional paid upgrade. We will always tell you clearly which category an update falls into before you install it.

3.4 Refunds

If you are not satisfied with ProofPOS within 14 days of purchase and before go-live setup has been completed, contact us at wayne@proofpos.com.au to discuss a refund. Beyond this period, and beyond what the Australian Consumer Law requires, licence fees are non-refundable, but reasonable faults will always be fixed under support.

4. Your data and backups

All order data, customer records, and financial data are stored locally on your device. You are responsible for maintaining backups of your data. ProofPOS provides an encrypted backup feature — we strongly recommend using it regularly and storing backup files in a secure location.

You can export your data — orders, products, customer records, and reports — at any time, in full, and without needing to contact us or seek our permission. This export capability remains available for the life of the app and is not contingent on any ongoing payment.

We are not liable for loss of data resulting from device failure, accidental deletion, app uninstallation, or any other cause.

5. Acceptable use

You agree not to:

• Use the app for any unlawful purpose.
• Attempt to circumvent licence terminal limits or payment verification.
• Use the app in a way that interferes with the security or integrity of any connected network or device.
• Reverse-engineer, decompile, or create derivative works from the app.

6. Service availability

The core POS functionality operates entirely offline on your device and does not require an internet connection or ongoing licence check to keep selling. Features that require network access (EFTPOS processing, cloud backup) depend on your internet connection and third-party service availability. We do not guarantee uninterrupted access to network-dependent features.

We may update the app from time to time. Updates may change or remove features. We will endeavour to provide advance notice of significant changes.

7. Limitation of liability

To the maximum extent permitted by Australian law, ProofPOS and its operators are not liable for:

• Lost sales, revenue, or profits arising from app downtime or errors.
• Loss or corruption of data.
• Any indirect, incidental, or consequential loss arising from your use of the app.
• Issues arising from third-party integrations (EFTPOS terminals, Google Play, Firebase).

Nothing in these terms limits or excludes rights you may have under the Australian Consumer Law that cannot be excluded.

8. Intellectual property

All intellectual property in the ProofPOS app, website, and associated materials remains the property of ProofPOS and its operators. No licence to any intellectual property is granted beyond the right to use the app as described in these terms.

9. Changes to these terms

We may update these terms from time to time. The current version will always be available at www.proofpos.com.au/terms.html. Continued use of the app after an update constitutes acceptance of the revised terms. Significant changes will be communicated via the app or website.

10. Governing law

These terms are governed by the laws of Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Australia.

11. Contact

For questions about these terms contact:
Email: wayne@proofpos.com.au
Phone: +61 427 732 655